Public holiday announcement: Our office is closed on Thursday (Oct 31) in conjunction with Deepavali. Business will resume on Friday (Nov 1).
Public holiday announcement: Our office is closed on Thursday (Oct 31) in conjunction with Deepavali. Business will resume on Friday (Nov 1).
“Service Fees” refer to freight or postage/shipping charges which are calculated automatically when you request a quotation or displayed at checkout when booking a shipment. This amount is the greater of volumetric or actual weight. Service fees include top-up payments for under-declaration of parcel weight and dimensions, as well as any additional costs incurred in returning a shipment during weight disputes (as outlined in section 6.5). Service fees exclude any custom duties or import taxes that should arise upon shipment arrival at their destination country.
Any service fees displayed (including any service tax if applicable) is subject to revision from time to time at the sole discretion of Flickpost. Any fee revisions/amendments shall not affect any prior bookings made before the effective date of revision.
Flickpost reserves the right to re-weigh or re-measure a parcel in order to confirm the weight and dimensions declared by users. In the event that there is a discrepancy or under-declaration, where an additional or top-up payment is required, users are liable for the additional payment. Failure to reimburse Flickpost for the additional payments will result in the return of shipment back to the sender, where the shipper shall be responsible for any return/redelivery fees, including freight charges, storage fees, taxes owed, or any miscellaneous expenses incurred by Flickpost that are directly related to returning the shipment.
Shipment surcharge eligibility may change as the dimensions and shape of a package may alter during transit. If and when that occurs, Flickpost reserves the right to impose handling surcharges where applicable and/or make appropriate adjustments to the shipping fees at any time.
Any service fees paid are non-refundable.
All shipping rates quoted are nett, except for the following:
Amendment fees are charged when a customer requests a change to the recipient’s details after the parcel has left our processing hub. Please note that Flickpost cannot guarantee the success of address amendments, as this depends on the parcel’s transit stage, customs status, or if it is already out for delivery to the incorrect address.
Fees are fully refundable if the change request is unsuccessful.
Economy & Standard shippoing option amendment: RM 35
Priority shipping option amendment: RM 55
Battery handling surcharges are additional fees applied for parcels containing batteries, due to the special handling, packaging, and regulatory requirements for safe transport.
Fees: RM100/product
A brokerage fee is a charge imposed by a customs broker for facilitating the clearance of imported goods through customs, including handling documentation and compliance with import regulations.
For China, Flickpost do provide brokerage service. Kindly fill up the brokerage form for a quote.
Customs duty and taxes are government-imposed charges on goods imported into a country, based on the item’s value, type, and origin, to regulate trade and generate revenue. Our service fees exclude any custom duties or import taxes that should arise upon shipment arrival at their destination country.
To estimate the tax you may have to incur, use this import duty calculator.
The duty and tax amount displayed is an estimate and may differ from the final charges levied by customs authorities.
An emergency surcharge is an additional fee applied during extraordinary circumstances, such as limited flights or crises like COVID-19, to cover increased operational costs and ensure service continuity.
Out of coverage surcharges are applicable to the following list of remote cities and postcodes. You may check the area/postcode list here.
This is limited to Flickpost Priority shipments only. If the destination city or postcode falls under this list, a flat rate of RM 111 will apply.
Fees: RM111
Oversized/bulky item surcharges are additional fees applied to parcels that exceed standard size or weight limits, requiring special handling and extra shipping space.
Fees:
For parcels with any side exceeding 120 cm – RM50
For parcels exceeding 240 cm on any side – RM390
The Food and Drug Administration (FDA) requires the filing of Prior Notice for all food, beverage, toiletries and personal products entering the country. Upon receipt of Prior Notice, the FDA will issue a confirmation number in the form of a barcode which must accompany the shipment. Electronic filing is required and all documentations have to be accurate and complete prior to shipment arrival to avoid clearance delays or rejection by customs.
The list of commodities below require FDA Prior Notice:
(a) Food and beverage (e.g.: chocolate, coffee, fruits, honey, nuts, tea, spices)
(b) Pharmaceuticals (e.g.: health supplements and vitamins)
(c ) Personal products (e.g.: cosmetics, perfumes, toiletries)
(d) Animal and plant products
Flickpost offers FDA filing as an add-on service. Kindly note that final approval is subject to the jurisdiction of the respective customs and regulatory agencies at destination country.
After you’ve submitted the request, please upload actual pictures of the product in the Documents section.
Fees:
First submission – RM50/product
Subsequent products – RM25 each.
A repacking fee is charged when a parcel needs to be repackaged for various reasons, including but not limited to:
Fees: RM20
Economy & Standard Shipping Option
Economy and standard shipping options use commercial airlines and have strict restrictions on parcels containing liquids, batteries, and items classified as dangerous goods or prohibited. If detected, these items may be rejected by airlines and usually labeled as dangerous goods. If you wish to resubmit the parcel for another attempt at airline acceptance, resubmission is possible with the following charges.
| Weight (kg) | Return Fees per parcel (RM) |
|---|---|
| 1 | 13 |
| 2 | 16 |
| 3 | 19 |
| 4 | 22 |
| 5 | 25 |
| 6 | 28 |
| 7 | 31 |
| 8 | 34 |
| 9 | 37 |
| 10 | 40 |
| 11 | 43 |
| 12 | 46 |
| 13 | 49 |
| 14 | 52 |
| 15 | 55 |
| Weight (kg) | Return Fees per parcel (RM) |
|---|---|
| 16 | 58 |
| 17 | 61 |
| 18 | 64 |
| 19 | 67 |
| 20 | 70 |
| 21 | 73 |
| 22 | 76 |
| 23 | 79 |
| 24 | 82 |
| 25 | 85 |
| 26 | 88 |
| 27 | 91 |
| 28 | 94 |
| 29 | 97 |
| 30 | 100 |
Flickpost imposes minimal processing fees to cover domestic shipping, import clearance, operational and administrative charges, in line with Clause 13.10 set forth in our existing Terms & Conditions.
There are times when an item can’t be delivered as expected, and is sent back to the country of origin. This could happen for one of many reasons, such as:
• Receiver is unreachable
• Receiver address is incomplete
• Receiver has refused acceptance or delivery of the parcel
• Refusal to settle outstanding import duties/taxes
• Failure to schedule re-delivery or arrange collection from their local post office after an unsuccessful delivery attempt • Failure to provide government ID and/or documentation required by local customs (if applicable)
• Held or rejected by local customs
• Article containing dangerous goods and/or prohibited items
While these are some of the most common scenarios, kindly note that this is not an exhaustive list. Parcels unclaimed/unattended for an extended period may be returned to the country of origin at the discretion of the destination postal partner or customs.
There is always a valid reason for returns. Flickpost is by no means in control of the outcome nor can we intervene or influence the decision made by customs or the destination postal partner. Due to operational differences that exist between postal and courier, Flickpost will initiate returns ONLY if the parcel is physically back at our local hub. We are not accountable for any returns in transit from destination country back to Malaysia, nor are we liable to interfere with local customs pertaining to the release of imports/exports. Flickpost is not liable for any losses suffered by the shipper (whether directly or indirectly), as well as shipment return delays as a result of the parcel being deferred, detained, withheld, misrouted, or missing in transit back from overseas.
In the event a shipment is returned due to unforeseen circumstances, all shipping fees paid shall be non-refundable and any associated compensation claims will be void.
Economy & Standard Shipping Option Return
The following fees shall be chargeable upon us sending back the returned shipment to your premises:
| Weight (kg) | Return Fees per parcel (RM) |
|---|---|
| 1 | 38 |
| 2 | 44 |
| 3 | 51 |
| 4 | 57 |
| 5 | 63 |
| 6 | 70 |
| 7 | 76 |
| 8 | 82 |
| 9 | 89 |
| 10 | 95 |
| 11 | 101 |
| 12 | 107 |
| 13 | 114 |
| 14 | 120 |
| 15 | 126 |
| Weight (kg) | Return Fees per parcel (RM) |
|---|---|
| 16 | 133 |
| 17 | 139 |
| 18 | 145 |
| 19 | 151 |
| 20 | 158 |
| 21 | 164 |
| 22 | 170 |
| 23 | 177 |
| 24 | 183 |
| 25 | 189 |
| 26 | 196 |
| 27 | 202 |
| 28 | 208 |
| 29 | 214 |
| 30 | 221 |
The following fees shall be chargeable upon self collecting the returned shipment from our warehouse premises:
| Weight (kg) | Return Fees per parcel (RM) |
|---|---|
| 1 | 19 |
| 2 | 22 |
| 3 | 25.50 |
| 4 | 28.50 |
| 5 | 31.50 |
| 6 | 35 |
| 7 | 38 |
| 8 | 41 |
| 9 | 44.50 |
| 10 | 47.50 |
| 11 | 50.50 |
| 12 | 53.50 |
| 13 | 57 |
| 14 | 60 |
| 15 | 63 |
| Weight (kg) | Return Fees per parcel (RM) |
|---|---|
| 16 | 66.50 |
| 17 | 69.50 |
| 18 | 72.50 |
| 19 | 75.50 |
| 20 | 79 |
| 21 | 82 |
| 22 | 85 |
| 23 | 88.50 |
| 24 | 91.50 |
| 25 | 94.50 |
| 26 | 98 |
| 27 | 101 |
| 28 | 104 |
| 29 | 107 |
| 30 | 110.50 |
Please be assured that we have made every effort to keep these charges to a minimum.
Priority Shipping Option Return
Priority return fees are quoted on a case to case basis. The fees varies depending on the destination country and parcel weight,
