Public holiday announcement: Our office is closed on Thursday (Oct 31) in conjunction with Deepavali. Business will resume on Friday (Nov 1).
Public holiday announcement: Our office is closed on Thursday (Oct 31) in conjunction with Deepavali. Business will resume on Friday (Nov 1).
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Economy and Standard shipping options (postal lane) generally offer less frequent tracking updates, which depend on the efficiency of the destination country’s postal partner.
Conversely, our Priority shipping option (courier lane) provides more frequent, daily tracking updates.
The Greenlane shipping option may also experience some gaps in tracking updates, depending on the destination country’s delivery provider.
Rest assured, all items will be handled with care and delivered to the recipient.
These are the average delivery time frames of our shipping services based on our experience. The estimated time frames are excluding weekends & Public Holidays and are counted from the day the parcel departs from Malaysia, assuming smooth clearance and transit.
By default, the receiver is responsible for providing any information required by destination customs for clearance.
The receiver need to be cooperative with the destination country’s customs in ensuring the documents requested are furnished or duty tax imposed are paid.
There are times when an item can’t be delivered as expected, and is sent back to the country of origin. This could happen for one of many reasons, such as:
• Receiver is unreachable
• Receiver address is incomplete
• Receiver has refused acceptance or delivery of the parcel
• Refusal to settle outstanding import duties/taxes
• Failure to schedule re-delivery or arrange collection from their local post office after an unsuccessful delivery attempt
• Failure to provide government ID and/or documentation required by local customs (if applicable)
• Held or rejected by local customs
• Article containing dangerous goods and/or prohibited items
While these are some of the most common scenarios, kindly note that this is not an exhaustive list. Parcels unclaimed/unattended for an extended period may be returned to the country of origin at the discretion of the destination postal partner or customs.
There is always a valid reason for returns. Flickpost is by no means in control of the outcome nor can we intervene or influence the decision made by customs or the destination postal partner. Due to operational differences that exist between postal and courier, Flickpost will initiate returns ONLY if the parcel is physically back at our local hub. We are not accountable for any returns in transit from destination country back to Malaysia, nor are we liable to interfere with local customs pertaining to the release of imports/exports. Flickpost is not liable for any losses suffered by the shipper (whether directly or indirectly), as well as shipment return delays as a result of the parcel being deferred, detained, withheld, misrouted, or missing in transit back from overseas.
In the event a shipment is returned due to unforeseen circumstances, all shipping fees paid shall be non-refundable and any associated compensation claims will be void.
Refer to our Fees and Surcharge table for the return fees.
This is a normal process for an import to a country. A parcel will have to go through customs inspection upon arrival. Once the parcel is cleared from customs, it will be arranged for delivery. The clearance process can take up to 1-3 working days or more depending on the destination country’s customs. If customs require more information, they will reach out to the receiver directly.
The time needed for clearance is subject to the local customs. If customs does not need additional information from the receiver, the parcel can be released within 1-3 working days upon arrival.
The information required by customs is subject to customs. The common information customs require will be the receiver’s ID and an invoice/proof of purchase. The receiver can contact their local customs for enquiry before sending the parcel for clarification.
The receiver will be mainly responsible when it comes to clearance as customs will reach out directly to them if any information is required. If the receiver is unreachable, then the sender is responsible for reaching out to the receiver and ensuring they are responsive.
For postal shipments, the parcels are scanned once in Malaysia before they are loaded to the airplane and the subsequent scan will be when the destination postal partner processes them. This is totally normal. The parcel will probably have an update if you give it a few more days.
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