Public holiday announcement: Our office is closed on Thursday (Oct 31) in conjunction with Deepavali. Business will resume on Friday (Nov 1).
Public holiday announcement: Our office is closed on Thursday (Oct 31) in conjunction with Deepavali. Business will resume on Friday (Nov 1).
Flickpost (Transit Warehouse)
B-G-13A, Prima Klang Avenue, Jalan Kota/KS1, Klang, 41000, Selangor, Malaysia
Contact: 1800817278
A tracking number will be generated as soon as a request is submitted. A pickup will only be arranged when payment is completed.
For pickups (within Penisular Malaysia):
Please make sure that each parcel has
• 1 Flickpost label AND
• 1 GDEX label
attached to it before handing over to the GDEX driver. They will call you before heading over.
For bookings placed before 12pm, Gdex pick label will emailed to you same day by 12pm.
Bookings received before the daily cut-off time of 12 pm will be collected on the same day. On the other hand, bookings received after the cut-off time will be collected the next business day. Pickups are generally conducted between 2-6 pm, Monday to Friday.
To ensure that all your parcels arrive at our hub safely, we would suggest the following steps:
Please make sure that each parcel has
• 1 Flickpost label (from Flickpost system) AND
• 1 GDEX label (Emailed to you)
attached to it before handing over to the GDEX driver. They will call you before heading over.
For bookings placed before 12pm, Gdex pick label will emailed to you same day by 12pm.
Alternatively, instead of waiting for the pickup, you also have the option to drop-off your parcel(s) at any GDEX outlet.
You may search for the closest Drop-off Points here.
Yes, we allow cancellations if the status of your booking is still under ‘Request Received’.
If you have changed your mind for any reason, just click the ‘Cancel’ button and the payment will automatically be refunded into your Flickpost wallet. The credits can be used towards your next shipment.
However, if your booking status has changed from ‘Request Received’ to any other status, no cancellation is allowed because this means that your shipment has already been processed.
All bookings have to be done online, through our booking system.
Yes, registration is simple, and takes no time at all. The best part is, it’s absolutely FREE!
You will need to verify your account via a 6 digit OTP sent via SMS.
Feel free to drop us a line at our Contact Us page, or email us directly at
Click here to track your shipments.
To update or change your password,
Login to dashboard > Click on “Edit Profile” > Select “Change Password”
To reset your password, click here
No, we do not do domestic shipping.
We are focusing on sending parcels from Malaysia to other countries at this stage, excluding imports and domestic shipping.
For a full comparison of all our international shipping options, click here
Priority and Priority FDA is essentially the same service. The only difference is that Priority FDA includes an RM 50 FDA filing/sensitive item surcharge for sensitive items/items where an FDA filing is needed.
The Food and Drug Administration (FDA) requires the filing of Prior Notice for sensitive items such as food, pharmaceuticals, cosmetics, toiletries, plant and animal products entering the country. If you are shipping any of these goods, additional documentation may be required by customs and regulatory agencies for clearance purposes. Electronic filing is required and all documentations have to be accurate and complete prior to shipment arrival to avoid clearance delays or rejection by customs.
Flickpost offers filing and submission of the relevant documents as an add-on service. Submission for the first product would be RM 50. Any additional products are RM 25 each. Kindly note that final approval is subject to the jurisdiction of the respective customs and regulatory agencies at destination country.
Liquids are generally not allowed under Postal (Economy & Standard), unless it’s a very minimal quantity.
Our recommended amount is nothing more than 50ml combined per shipment. This is merely a guideline based on our experience. Any liquids detected during X-ray at KLIA will be classified as DG (dangerous goods) and segregated. Ship at your own risk.
The thicker the consistency, the higher the chances of getting past airline security.
Yes! Your goods will be stored at a bonded warehouse in the Digital Free Trade Zone (DFTZ). Depending on your requirements, we can customize a solution tailored to your needs.
In general, we provide customs clearance, warehousing, pick and pack, parcel insurance , as well as shipping to your clients (including last mile delivery).
All shipping rates quoted are nett, except for the following:
– Amendment fees
– Battery handling surcharge
– Brokerage Fee (optional)
– Custom duties and taxes (if applicable)
– Emergency surcharges (if applicable)
– FDA (Prior Notice) filing fees
– Out of coverage surcharges
– Oversized / bulky item surcharge
– Repacking fee
– Dangerous goods resubmission fee
– Shipment return charges
Kindly refer to our Fees and Surcharges page.
Flickpost offers a special e-commerce seller program for shippers who has high volume. Feel free to Contact Us to enquire on your special discount.
We accept all major Credit and Debit cards, Internet Banking, PayPal, GrabPay, Boost, Touch ‘n Go and available funds in your Flickpost Wallet.
For clients located overseas, we also accept Telegraphic Transfer. We will top up your Flickpost Wallet within 24 hours upon fund clearance.
Yes, we currently accept USD and MYR.
You can decide which currency you prefer and update the settings accordingly from your dashboard.
If you are based overseas and ship regularly, we recommend topping-up your Flickpost account periodically to prevent daily exchange rate fluctuations.
Pickup will only be arranged after payments are made online and booking is made.
We do not offer COD services at the moment. You can refer to Question 1 for our accepted payment methods.
Yes, please pack your items accordingly to prevent any unwanted damages.
The weight declared should be the greater of the actual weight or volumetric weight (whichever amount that is higher between the two).
Actual weight is the exact weight in kilograms (kg).
Volumetric weight (VW), or dimensional weight reflects the density of a parcel.
In general, the denser the item, the less space it occupies (i.e. less volume), and vice versa.
VM can be calculated using the formula below:
(Length x Width x Height) CM / 5000
For your convenience, you can also use our volumetric calculator
You can key in an estimated weight of your parcel when you place a booking. The parcel(s) will be audited when it arrives at our hub. We will let you know if the parcel is actually heavier.
Should your parcel turns out to be heavier or larger than declared (as validated by our processing team), your parcel will be temporarily placed on hold until a top-up payment for the additional charges are made.
No we do not. Sender is responsible to ensure own packaging is sufficient to prevent unwanted damages.
To ensure that all your parcels arrive at our hub safely, we would suggest the following steps:
Please make sure that each parcel has
• 1 Flickpost label (from Flickpost system) AND
• 1 GDEX label (Emailed to you)
attached to it before handing over to the GDEX driver. They will call you before heading over.
For bookings placed before 12pm, Gdex pick label will emailed to you same day by 12pm.
For bookings placed before 12pm, Gdex pick label will emailed to you same day by 12pm.
Yes, you may.
Using either a plastic pouch, cello tape or glue.
Not necessarily. Our operations team will settle this for you before parcels are sent to KLIA.
Not to worry, this is perfectly normal. Parcels arriving at the Flickpost transit warehouse will need to be processed and sorted accordingly. During this time, we will be attaching new labels and prepare the necessary documents on your behalf prior to sending them to KLIA.
Kindly reach our to our friendly team should you wish to edit any information on your labels.
There are two options:
(1) You can either cancel the shipment containing the incorrect information and re-book; OR
(2) Send us the correct information and we’ll be more than happy to edit it for you
Should you encounter any issues, please Contact Us as soon as possible for assistance.
When placing an order in the system, please enter the recipient address in English (Pin Yin works as well).
Let’s say the recipient’s address in China is:
山东省 聊城市 振兴东路256号 司法局家属院
The address entered into the system must be in English. For example:
Justice Bureau Family Quarters, No. 256 Zhen Xing East Road, Liao Cheng City, Shandong Province.
OR
Shan Dong Sheng, Liao Cheng Shi, Zhen Xing Dong Lu 256 Hao, Si Fa Ju Jia Shu Yuan
Worry not, if you don’t have access to a printer, all you need to do is write down both the Flickpost and GDEx tracking numbers on paper and attach it to the parcel. Let our customer service team know so that we can take a look out for you.
Standard pickup hours are between Monday-Friday, 2 pm to 6 pm. This excludes states such as Johor and Kelantan where the official weekend is Friday and Saturday.
Bookings placed before the 12pm cut-off time will be collected on the same day. Bookings received after 12pm will be picked up the next working day.
Unfortunately it is not possible to specify a pickup time at present.
If you’re unavailable, feel free to give the rider/driver a call to work out an alternate time that is convenient for you.
This will depend on the service type and to which country it is heading to, subject to cargo and flight space availability.
These are the average delivery time frames of our shipping services based on our experience. The estimated time frames are excluding weekends & Public Holidays and are counted from the day the parcel departs from Malaysia, assuming smooth clearance and transit.
The maximum weight for each parcel must not exceed 30kg. The total dimensions (length+width+height) of your parcel should not exceed 300cm.
You can send as many parcels as you wish.
Nope. Pickups within Peninsular Malaysia are free.
The type of vehicle dispatched is usually dependent upon the size and weight of the parcels. Based on the information provided in the booking, we will dispatch either a bike or van. If you have any specific requests, feel free to let us know.
Sure! If you need to reschedule, feel free to contact us.
Click here to locate your nearest drop-off point.
Just enter your State or Area into the search box (for example, Kuala Lumpur or Petaling Jaya) and you will be able to see the outlets available in that region.
Print out ONE (1) copy each of
• Flickpost label (from Flickpost system) AND
• GDEX label (Emailed to you by 12pm)
and attach it to your parcel before drop-off.
Click here to track your shipments.
These are the average delivery time frames of our shipping services based on our experience. The estimated time frames are excluding weekends & Public Holidays and are counted from the day the parcel departs from Malaysia, assuming smooth clearance and transit.
For postal shipments, the parcels are scanned once in Malaysia before they are loaded to the airplane and the subsequent scan will be when the destination postal partner processes them. This is totally normal. The parcel will probably have an update if you give it a few more days.
By default, the receiver is responsible for providing any information required by destination customs for clearance.
The receiver need to be cooperative with the destination country’s customs in ensuring the documents requested are furnished or duty tax imposed are paid.
This is a normal process for an import to a country. A parcel will have to go through customs inspection upon arrival. Once the parcel is cleared from customs, it will be arranged for delivery. The clearance process can take up to 1-3 working days or more depending on the destination country’s customs. If customs require more information, they will reach out to the receiver directly.
The time needed for clearance is subject to the local customs. If customs does not need additional information from the receiver, the parcel can be released within 1-3 working days upon arrival.
The information required by customs is subject to customs. The common information customs require will be the receiver’s ID and an invoice/proof of purchase. The receiver can contact their local customs for enquiry before sending the parcel for clarification.
The receiver will be mainly responsible when it comes to clearance as customs will reach out directly to them if any information is required. If the receiver is unreachable, then the sender is responsible for reaching out to the receiver and ensuring they are responsive.
There are times when an item can’t be delivered as expected, and is sent back to the country of origin. This could happen for one of many reasons, such as:
• Receiver is unreachable
• Receiver address is incomplete
• Receiver has refused acceptance or delivery of the parcel
• Refusal to settle outstanding import duties/taxes
• Failure to schedule re-delivery or arrange collection from their local post office after an unsuccessful delivery attempt • Failure to provide government ID and/or documentation required by local customs (if applicable)
• Held or rejected by local customs
• Article containing dangerous goods and/or prohibited items
While these are some of the most common scenarios, kindly note that this is not an exhaustive list. Parcels unclaimed/unattended for an extended period may be returned to the country of origin at the discretion of the destination postal partner or customs.
There is always a valid reason for returns. Flickpost is by no means in control of the outcome nor can we intervene or influence the decision made by customs or the destination postal partner. Due to operational differences that exist between postal and courier, Flickpost will initiate returns ONLY if the parcel is physically back at our local hub. We are not accountable for any returns in transit from destination country back to Malaysia, nor are we liable to interfere with local customs pertaining to the release of imports/exports. Flickpost is not liable for any losses suffered by the shipper (whether directly or indirectly), as well as shipment return delays as a result of the parcel being deferred, detained, withheld, misrouted, or missing in transit back from overseas.
In the event a shipment is returned due to unforeseen circumstances, all shipping fees paid shall be non-refundable and any associated compensation claims will be void.
Refer to our Fees and Surcharge table for the return fees.
Our insurance covers missing and damaged parcels.
Yes, Flickpost offers free insurance coverage up to RM 500 by default. And if your item value exceeds RM 500, additional coverage can be purchased at 2% of the intended insured sum.
When you are placing a booking in our system, check the ‘add on’ insurance box before you checkout. The 2% of the insured sum will be automatically added to the total shipping fees.
Flickpost provides free insurance coverage up till RM 500. Additional insurance coverage for higher value items can be purchased at 2% of the intended insured sum.
The insurance premium will be 2% of the insured value. For example, if you would like to insure your item for RM 1000, then the insurance would be RM 20.
Click here for further information regarding parcel insurance. Feel free to contact us should you require any further assistance.
Insurance covers both missing and damaged parcels.
Missing parcels or non-delivery
Sender can submit a claim for non-delivery within 55-90 days from their booking date. To substantiate your claim, kindly provide the following:
– A complete Invoice (it should also contain the description of the item/s sold)
– Written communication from the recipient that the parcel hasn’t been delivered (For example, if you sold this item on eBay, it could be a screenshot of the buyer’s message.)
– Your bank account details
Damaged items
If damaged, the sender may file a damage claim immediately. All packaging material of the damaged goods must be kept in its original form as when it was first received. Packaging and damaged goods should not be disposed or discarded before a claim is completed, as photographs may still be required. Failure to hold damaged property until a claim is fully resolved will result in the claim being denied.
Any concealed damage must be reported within fourteen (14) days from the date of receipt. Discovery of loss or damage occurring 14 days or later after final delivery would be taken to have occurred while the shipment was not in transit, and as a result, would not be covered under the policy. Failure to report concealed damage within this time frame will result in non-coverage.
If your parcel was damaged upon arrival, kindly provide the following:
– Clear pictures of how the parcel was being packaged
– Clear pictures of the item before & after damaged
– Invoice
– Written communication from the recipient that the parcel arrived damaged (For example, if you sold this item on eBay, it could be a screenshot of the buyer’s message.)
– Your bank account details.
All supporting documentation will be submitted to the insurer for review. Insurance reviews will typically take 3-5 weeks. Upon approval of your claim, we will disburse the funds into your nominated bank account. Kindly email the documents to hello@flickpost.com
For damaged goods, you may file a claim immediately upon goods arrival. Any concealed damage must be reported within fourteen (14) days from the date of receipt. Discovery of loss or damage occurring 14 days or later after final delivery would be taken to have occurred while the shipment was not in transit, and as a result, would not be covered under the policy. Failure to report concealed damage within this time frame will result in non-coverage.
On the other hand, non-delivery claims can only be filed within 55-90 days from the booking date. This is to allow sufficient time for postal investigations to be completed.
Missing parcels or non-delivery
Sender can submit a claim for non-delivery within 55-90 days from their booking date.
Damaged Items
Any concealed damage must be reported within fourteen (14) days from the date of receipt. Discovery of loss or damage occurring 14 days or later after final delivery would be taken to have occurred while the shipment was not in transit, and as a result, would not be covered under the policy. Failure to report concealed damage within this time frame will result in non-coverage.
You will need to file a claim within 90 days from the shipment booking date for the policy to be honored.
Please allow 3-5 weeks upon receipt of all required documents (e.g.: commercial invoice, buyer affidavit etc.). If you are filing a claim for damaged goods, please hold onto your items until your claim has been finalized. Normal processing times may be affected if all the required information is not provided at the time of filing.
Payment will be disbursed within 3-4 business days from the approval date.
No, you can only file for loss of damage of the item inside the packaging or box. The packaging is expected to protect the item from damage and it is assumed that there will be wear/damage to the packaging which can occur during normal transit.
Economy and Standard shipping: RM 1,500
Priority: RM 20,000
Pro: RM 1,500
Click here for the Sensitive, Restricted, Dangerous Goods & Prohibited Items list.
Rule of thumb
Economy and Standard shipping option:
No liquids and batteries unless it’s a minimal quantity, e.g.: 50ml and below, of which you agree to ship at your own risk.
Priority shipping option:
Liquids and batteries can be shipped. MSDS may be required.
If your parcel contains a dangerous good or prohibited item, and that item happens to be picked up by our scanners, we will segregate that particular parcel and your shipment will not be processed any further. We will attempt to contact the sender and if you would like the item returned, there will be a return shipping fee imposed. Any shipping fees paid up to this point are also non-refundable.
Each registered Flickpost user is automatically assigned a unique referral link upon sign-up.
All you have to do is share your link with friends – this can be done through email, Facebook, WhatsApp and Messenger.
Your friend gets RM 10 immediately when they sign up using your link. And in return, you are rewarded RM 10 instantly when your friend books their first shipment!
Nope, there are no limits to the amount of referral credits that you can earn.
In other words, your credits are accumulative.
For example, you have successfully referred 10 friends and earned RM 10 per friend, that means you would have RM 100 in your Flickpost wallet.
Login to your dashboard > “Refer & Earn”
Social media is awesome – Facebook, Instagram, Twitter etc. wherever you socialize really. Direct messages through WhatsApp are great too, since you are literally texting someone who know whom you think might be interested. You are giving someone a gift, so why not.
